Recording customer details: how we use your information

As a customer/visitor of The Chilgrove Clinic you will be asked to provide some basic information and contact details. The following information will be collected:

• the names of all customers or visitors

• a contact phone number for each customer or visitor

• date of visit and arrival time and departure time

The venue/establishment as the data controllers for the collection of your personal data, will be responsible for compliance with data protection legislation for the period of time it holds the information. 

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As part of safeguarding your personal data, we have in place technical, organisational and administrative security measures to protect your personal information that it receives from the venue/establishment, that it holds from loss, misuse, and unauthorised access, disclosure, alteration and destruction. In addition, if you only interact with one member of staff during your visit, the name of the assigned staff member will be recorded alongside your information.

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We will require you to pre-book appointments for visits or to complete a form on arrival.

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However, the government guidance may also cover information that we would usually collect and hold onto as part of our ordinary dealings with you (perhaps, for example, your name, date of birth and phone number). Where this is the case, this information only will continue to be held after 21 days and we will use it as we usually would, unless and until you tell us not to.

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Your information will always be stored and used in compliance with the relevant data protection legislation.

The use of your information is covered by the General Data Protection Regulations Article 6 (1) (c) – a legal obligation to which we as a venue/establishment are mandated by law by a set of new regulations from the government, to  service, in order to help maintain a safe operating environment and to. By law, you have a number of rights as a data subject, such as the right to be informed, the right to access information held about you and the right to rectification of any inaccurate data that we hold about you.

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You have the right to request that we erase personal data about you that we hold (although this is not an absolute right).

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You have the right to request that we restrict processing of personal data about you that we hold in certain circumstances.

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You have the right to object to processing of personal data about you on grounds relating to your particular situation (also again this right is not absolute).

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If you are unhappy or wish to complain about how your information is used, you should contact a member of staff in the first instance to resolve your issue.

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If you are still not satisfied, you can complain to the Information Commissioner’s Office. Their website address is www.ico.org.uk.

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You can speak to the person in charge of data protection duties at The Chilgrove Clinic, Karen Johnson.

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We keep our privacy notice under regular review, and we will make new versions available on our privacy notice page on thechilgroveclinic.co.uk website. This privacy notice was last updated on 21st July 2023